Job Description
Join our award-winning team at Apex Customer Solutions as a Night Shift Customer Service Representative in Atlanta, GA! We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. This is an immediate opportunity to grow your career in a supportive, fast-paced environment with competitive pay and benefits.
What We Offer:
- Shift differential pay for night hours ($2.00/hour bonus)
- Comprehensive paid training
- Health/dental/vision insurance after 60 days
- 401(k) with 5% company match
- Tuition reimbursement program
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in Salesforce CRM system
- Meet/exceed KPIs including CSAT scores, AHT, and first-call resolution
- Collaborate with Tier 2 support for complex escalations
- Participate in ongoing training on product updates
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center preferred)
- Proficiency in CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with 95% accuracy
- Flexible schedule availability (11 PM - 7 AM)
- Pass background check and drug screen
- Basic technical troubleshooting knowledge