Job Description
Join our award-winning customer service team in Jacksonville, FL! We're seeking dedicated night shift professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on your growth. This is your opportunity to make a real impact while advancing your career in a thriving Florida market.
Why Join Us? Flexible scheduling, performance bonuses, paid training, and career advancement paths. Our Jacksonville facility offers modern amenities and a collaborative environment designed for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Continuously update product knowledge to provide accurate information
- Participate in team training sessions to enhance service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication and active listening abilities
- Ability to work independently in a fast-paced night shift environment
- Basic technical troubleshooting skills for common service issues
- Flexibility to work weekends and holidays as needed
- Positive attitude and problem-solving mindset