Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated Call Center Agents in Dallas, TX. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment.
As a key member of our team, you'll handle inbound/outbound calls, resolve customer inquiries, and deliver exceptional experiences. No experience? No problem! We provide paid training and career advancement paths.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to type 35+ WPM with 90% accuracy
- Proficient with Windows OS and basic software
- Flexible availability including weekends/holidays
- Pass background and drug screening