Job Description
Join our award-winning customer service team in Milwaukee and become the voice of our brand! We're seeking dedicated night shift professionals to deliver exceptional support during our peak hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No weekend or holiday shifts required – focus on making a difference during evenings while maintaining work-life balance.
Responsibilities
- Handle high-volume inbound/outbound customer calls, chats, and emails with empathy and efficiency
- Resolve billing inquiries, technical issues, and service disruptions using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed productivity metrics while maintaining quality assurance standards
- Contribute to process improvement initiatives through feedback and innovation
Qualifications
- 1+ years of customer service experience in B2C or B2B environments
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Proficiency with CRM platforms (Salesforce experience preferred)
- Exceptional communication skills with clear, professional phone etiquette
- Ability to work independently during overnight hours (7 PM - 7 AM)
- High school diploma or equivalent; college degree preferred
- Reliable transportation for flexible scheduling needs