Job Description
Join our award-winning customer support team as a Remote Chat Support Agent! We're seeking tech-savvy communicators to provide exceptional service during night shifts (10 PM - 6 AM CST). Enjoy competitive pay, comprehensive training, and career growth opportunities—all from your home office. This role is perfect for night owls who thrive in dynamic digital environments while supporting innovative tech solutions.
Responsibilities
- Deliver real-time chat support to resolve technical inquiries and customer issues
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with Tier 2 teams to escalate complex technical problems
- Meet/exceed performance metrics (response time, CSAT scores, resolution rates)
- Participate in continuous training on new products and support protocols
- Monitor chat queues during peak hours to ensure 24/7 coverage
Qualifications
- Minimum 1 year customer service or technical support experience
- Exceptional written communication skills with 50+ WPM typing speed
- Proficient in Zendesk/Intercom and remote collaboration tools
- Ability to multitask across 3-5 simultaneous chat conversations
- High-speed internet (25+ Mbps) and dedicated home office setup
- Flexibility to work nights (10 PM - 6 AM CST) including weekends
- Technical aptitude for troubleshooting software/hardware issues