Job Description
Join our elite night team as a Customer Service Representative and unlock your potential with our comprehensive paid training program! We're seeking dedicated professionals to deliver exceptional customer experiences during evening hours. Enjoy competitive pay, performance bonuses, and a supportive work environment that values your growth. Our Omaha-based operations offer flexible scheduling opportunities and advancement pathways into leadership roles.
What We Offer:
- Full paid training program (no prior experience required)
- Competitive hourly wages + performance incentives
- Comprehensive health benefits and 401(k) matching
- Day-one access to employee discounts
- Clear career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries through multiple channels
- Document interactions accurately in CRM systems
- Collaborate with team leads to resolve complex customer issues
- Meet/exceed productivity and quality metrics
- Participate in continuous improvement initiatives
- Maintain thorough knowledge of company products/services
Qualifications
- High school diploma or equivalent required
- Strong written/verbal communication skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Flexibility to work weekends/holidays as needed
- Previous customer service experience preferred
- Passion for helping others and problem-solving
- Reliable transportation for night shift coverage