Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the voice of our community! We're seeking compassionate night shift professionals to deliver exceptional support to Fresno residents. This on-site role offers competitive pay, comprehensive benefits, and growth opportunities within our dynamic team. Our upcoming Ohio hiring event is your gateway to joining this impactful position – apply now to secure your spot!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document all interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex customer concerns
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in continuous training on products, services, and compliance standards
- Support community outreach initiatives during quarterly local events
Qualifications
- Minimum 1 year customer service experience in call center or retail environment
- Proficient in Microsoft Office Suite and CRM software (Salesforce preferred)
- Strong typing skills (40+ WPM) with multitasking capabilities
- Ability to work flexible schedules including nights, weekends, and holidays
- Spanish bilingual certification or fluency strongly preferred
- Valid California driver's license and reliable transportation
- Pass background check and pre-employment drug screening