Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in Philadelphia! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment. Our company offers growth opportunities and benefits including health insurance and 401(k). If you're a night owl with strong communication skills and a passion for helping others, this role is perfect for you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training and development programs
- Maintain product knowledge across service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience required
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible night shifts (10 PM - 6 AM)
- Problem-solving aptitude and attention to detail
- Must pass background check and drug screening
- Previous experience in BPO or tech support a plus