Job Description
Join our award-winning customer support team and become the voice of excellence! Global Solutions Inc. is seeking dedicated Night Shift Customer Service Representatives in Dallas to deliver exceptional experiences for our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for your success. This full-time role offers stability, growth opportunities, and the chance to make a real impact—all while working flexible night hours that fit your lifestyle.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately and maintain detailed case records
- Collaborate with team members to escalate complex issues when necessary
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software (e.g., Salesforce)
- Ability to work independently and adapt to changing priorities
- Flexibility to work nights (10 PM - 6 AM) and weekends as needed