Job Description
Join our dynamic team as a Night Shift Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals in Fresno, CA. Enjoy competitive pay, comprehensive benefits, and a supportive environment while providing exceptional customer support during evening hours. Perfect for night owls seeking career growth!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution times
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software and Microsoft Office
- Ability to work independently in a fast-paced environment
- Flexible schedule including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities