Job Description
Join ConnectCare Solutions as a Remote Local Customer Service Representative and become the heart of our community-focused operations! We're seeking passionate individuals to deliver exceptional support to Florida and Pennsylvania residents from the comfort of your home. Enjoy a competitive salary, comprehensive benefits, and flexible schedule while making meaningful connections with local customers. Our innovative virtual platform ensures seamless collaboration and professional growth opportunities. Apply today to start your rewarding career with a company that values community impact and employee well-being.
Responsibilities
- Provide personalized support to Florida and Pennsylvania customers via phone, email, and chat channels
- Resolve billing inquiries, service issues, and account modifications with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with local teams to address region-specific customer needs and trends
- Meet/exceed performance metrics including CSAT scores and resolution times
- Continuously update knowledge on local services and regulatory requirements
- Identify opportunities to improve customer experience and contribute to process enhancements
Qualifications
- Minimum 1 year customer service experience with remote/virtual work background
- High school diploma or equivalent; associate's degree preferred
- Exceptional communication skills with clear articulation in English
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and dedicated home office space
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with customer-first mindset
- Must reside in Florida or Pennsylvania for local timezone coverage