Job Description
Join our dynamic team at Global Connect Solutions for an exclusive night shift hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional support from our Milwaukee headquarters. This is your opportunity to launch a rewarding career with industry-leading benefits, competitive pay, and a supportive work environment. As a cornerstone of our client experience team, you'll be instrumental in building lasting relationships while enjoying flexible scheduling and growth opportunities.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications across multiple channels
- Resolve customer inquiries, troubleshoot technical issues, and process transactions with precision
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training programs to enhance product knowledge and soft skills
- Contribute to process improvement initiatives and feedback collection
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Strong problem-solving abilities and emotional intelligence
- Flexibility to adapt to changing priorities and schedules
- Background check and drug screen required post-offer