Job Description
Join our award-winning customer service team in Atlanta and become a vital part of our 24/7 operations! We're seeking passionate individuals to deliver exceptional support during night shifts. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Immediate start available – apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics (CSAT, FCR, AHT)
- Adhere to security protocols and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to work independently during night shifts
- Typing speed of 40+ WPM
- Flexibility to work weekends and holidays
- Positive attitude under pressure