Job Description
Join our award-winning customer service team at Nexus Solutions Group! We're hosting a dedicated hiring event for motivated individuals seeking weekend shift opportunities in Las Vegas. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to clients across technology and healthcare sectors. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for growth.
What We Offer:
- Premium weekend shift premium (Friday-Sunday)
- Health, dental, and vision insurance
- Tuition reimbursement program
- Clear advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process transactions efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics including CSAT and first-contact resolution
- Participate in weekend shift rotations and holiday coverage
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, weekend-focused environment
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends, holidays, and occasional evenings