Job Description
Join our award-winning team as a Night Shift Customer Service Representative! We're seeking passionate individuals to deliver exceptional support during evening hours. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Our Jacksonville-based team serves diverse clients across multiple industries, making every shift unique and rewarding.
At Elite Support Solutions, we value work-life balance and offer flexible scheduling options. Our state-of-the-art facility provides a supportive atmosphere with modern amenities. Don't miss this chance to launch your career in customer service with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using CRM tools and established protocols
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including quality scores and resolution times
- Identify opportunities for process improvements and share feedback with supervisors
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in high-volume environment
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent problem-solving abilities with calm demeanor under pressure
- Available to work flexible schedule including nights, weekends, and holidays
- Ability to multitask while maintaining attention to detail
- Basic knowledge of Microsoft Office Suite