Job Description
Join our award-winning customer support team as a Part-Time Chat Support Agent! We're seeking tech-savvy communicators to deliver exceptional service through our digital channels. Enjoy flexible scheduling, comprehensive paid training, and opportunities for career growth—all while making a real impact on customer satisfaction.
Our Indianapolis-based team thrives on innovation and teamwork. You'll become an expert in our products and systems while mastering the art of digital communication. This role is perfect for students, career-changers, or anyone seeking a rewarding part-time opportunity with advancement potential.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document all interactions and maintain detailed case notes in our CRM system
- Collaborate with technical teams to resolve complex product-related challenges
- Proactively identify upsell opportunities and promote company services
- Adhere to quality standards and maintain high customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and communication skills
- Monitor multiple chat channels simultaneously while maintaining response time SLAs
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 50 words per minute typing accuracy with strong grammar skills
- Experience in customer service or technical support (chat/email preferred)
- Proficiency with CRM software and multitasking in fast-paced environments
- Exceptional written communication and problem-solving abilities
- Reliable high-speed internet connection and quiet home workspace
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and passion for helping others succeed