Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our valued clients. We're seeking dedicated professionals to deliver exceptional support during critical overnight hours, ensuring seamless customer experiences across multiple channels. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a supportive team environment designed for career growth.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive health, dental, and vision benefits
- Tuition reimbursement and professional development programs
- 401(k) with company matching
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to escalate complex issues efficiently
- Meet or exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in continuous training programs to enhance product knowledge and service skills
- Support weekend and holiday rotations as part of the night shift team
Qualifications
- Minimum 1 year of customer service experience in a high-volume contact center
- Proficiency with CRM platforms (Salesforce experience preferred)
- Strong problem-solving abilities with attention to detail
- Exceptional communication skills with clear articulation
- Ability to thrive in fast-paced, overnight environments
- High school diploma or equivalent; college degree preferred
- Flexibility to work nights, weekends, and holidays
- Basic computer literacy and typing speed of 40+ WPM