Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking dedicated individuals for night shift Customer Service Representative positions in Mesa, AZ. Enjoy comprehensive paid training, competitive compensation, and career growth opportunities. As a key player in our support ecosystem, you'll deliver exceptional experiences to clients across Illinois and beyond. We offer a supportive environment with modern tools and flexible scheduling to maintain work-life balance. Why choose us? Industry-leading benefits, performance bonuses, and tuition reimbursement programs. Start your journey with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems and knowledge bases
- Document interactions accurately in our customer relationship management platform
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Meet/exceed performance metrics including quality scores and response times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in call center or support role
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional problem-solving abilities and conflict resolution skills
- Availability to work flexible night shifts (10 PM - 6 AM) with weekends
- Basic understanding of telecommunications or SaaS products preferred
- Ability to pass background check and drug screening