Job Description
Join our award-winning customer support team in Houston! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences while our clients sleep. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic 24/7 environment.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with empathy and professionalism
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain service level metrics (e.g., first-call resolution, CSAT)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in a BPO or call center setting
- Strong communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and MS Office Suite
- High school diploma or equivalent (college degree preferred)
- Typing speed: 40+ WPM with 95% accuracy