Job Description
Join Premier Customer Solutions for our exclusive hiring event! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support experiences from our Portland, PA headquarters. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, collaborative environment.
Why Join Us?
- Competitive hourly rate + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement program
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on complex cases
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to work independently during night shifts
- Strong problem-solving and conflict resolution abilities
- Available to work 11 PM - 7 AM (Monday-Friday)