Job Description
Join our award-winning remote call center team and transform your weekends into rewarding income! CustomerConnect Solutions is seeking energetic Weekend Shift Representatives to serve our Sacramento-based clients from home. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a real difference in customer experiences.
Why Join Us?
- Work remotely from Sacramento area
- Weekend shifts (Sat/Sun 8am-8pm)
- Performance-based bonuses
- Free equipment & software
- Career advancement paths
Responsibilities
- Handle inbound/outbound customer calls for Sacramento-based clients
- Resolve billing, technical, and service inquiries with empathy
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs: call quality, resolution time, CSAT scores
- Collaborate with team leads on process improvements
- Participate in bi-weekly virtual training sessions
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years customer service/call center experience
- Clear communication skills (English/Spanish bilingual a plus)
- Reliable internet & quiet home office setup
- Type 35+ WPM with multitasking ability
- Weekend availability required
- High school diploma or equivalent
- Proficient with Windows & CRM software