Job Description
Join our award-winning team as a Night Shift Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to clients across Memphis and Illinois. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Our hiring event offers on-the-spot interviews – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and accuracy
- Process orders, returns, and payment transactions efficiently
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and response time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to work independently during night shift hours
- Reliable transportation to our Memphis facility