Job Description
Are you a dedicated professional looking for a rewarding opportunity in customer support? We are currently seeking a Customer Service Representative to join our elite night shift team based in Atlanta, GA. We are also open to qualified candidates in North Carolina for this role.
Why Join Us?
We offer a competitive salary, comprehensive benefits, and a supportive culture that values your work-life balance even during the night shift. If you have a passion for solving problems and connecting with people, we want to hear from you.
Why Join Us?
We offer a competitive salary, comprehensive benefits, and a supportive culture that values your work-life balance even during the night shift. If you have a passion for solving problems and connecting with people, we want to hear from you.
Responsibilities
- Provide exceptional customer service via phone, email, and chat support.
- Assist customers with inquiries, account issues, and product information.
- Resolve conflicts and escalate complex issues to the appropriate team leads.
- Maintain accurate and up-to-date records of all customer interactions.
- Ensure a high level of customer satisfaction during all shifts.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center operations.
- Strong written and verbal communication skills.
- Proficiency in using computer systems and CRM software.
- Ability to work flexible night shifts, including weekends and holidays.
- Must be reliable and punctual.