Job Description
Join our award-winning customer service team and become the voice of excellence! We're seeking passionate Customer Service Representatives for immediate night shift openings in Charlotte, NC. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-hybrid work environment where your skills truly shine. Be part of a company that invests in your growth and rewards your dedication.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet performance metrics including CSAT and resolution rates
- Maintain product knowledge through ongoing training
- Support weekend/holiday rotations as required
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in B2B/B2C environments
- Strong typing skills (40+ WPM) and technical aptitude
- Excellent verbal/written communication abilities
- Ability to work independently in remote settings
- Flexibility for night shifts (11 PM - 7 AM)
- Proficiency with CRM platforms (Salesforce experience a plus)