Job Description
Join Our Team for an Exclusive Hiring Event!
Apex Support Solutions is currently hosting a hiring event in Houston, TX, for dedicated Customer Service Representatives to join our high-performing night shift team. We are looking for passionate individuals who excel in a fast-paced environment and are ready to make a real difference in our customers' lives.
Why Choose Apex Support?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Night Shift Benefits: Enjoy a peaceful work environment and flexible scheduling options.
- Comprehensive Training: No prior experience needed? We provide full paid training to get you up to speed.
- Modern Facility: Work in a state-of-the-art call center in the heart of the Galleria.
Don't miss this opportunity to launch your career with a top-tier employer in customer service.
Responsibilities
- Handle inbound and outbound customer inquiries with empathy and professionalism.
- Resolve customer issues, complaints, and technical problems efficiently.
- Process orders, returns, and account updates accurately using CRM software.
- Document all customer interactions and feedback in the internal database.
- Collaborate with team leads to ensure service quality and operational efficiency.
- Adhere to all company policies, safety protocols, and compliance regulations.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service or call center operations is a plus but not required.
- Strong verbal communication skills and a friendly, patient demeanor.
- Basic computer literacy and ability to multitask across multiple windows.
- Ability to work rotating night shifts, including weekends and holidays.
- Problem-solving mindset and a proactive approach to service recovery.