Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives! Global Support Solutions is seeking dedicated professionals to deliver exceptional customer experiences during evening hours. This is your opportunity to launch your career in a dynamic, growth-oriented environment with competitive compensation and comprehensive benefits. Event Details: October 15-17, 2023 | 9:00 AM - 4:00 PM daily | 1800 Commerce Street, Dallas, TX (Hiring also covers Ohio locations - apply for Dallas roles here and mention interest in Ohio during interview).
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing across multiple channels
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
- Support continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing proficiency (40+ WPM) and computer literacy
- Exceptional verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Flexible schedule availability including nights, weekends, and holidays
- Experience with CRM software (Salesforce preferred)
- Background check and drug test required