Job Description
Join our award-winning team as a Night Shift Customer Service Representative and become the voice of our brand! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This role offers stability, growth opportunities, and a $3 night shift differential. Don't miss your chance to launch your career with a leader in customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools while maintaining SLA targets
- Document interactions accurately in Salesforce and escalate high-priority cases
- Collaborate with cross-functional teams to improve customer experience
- Participate in continuous training programs to enhance product knowledge
- Contribute to team performance metrics (CSAT, FCR, AHT)
Qualifications
- 1+ years customer service experience in high-volume contact center
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexibility to work weekends/holidays as needed