Job Description
Are you ready to advance your career? Apex Workforce Solutions is hosting a Hiring Event for passionate Night Shift Customer Service Representatives in Columbus, Ohio. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering excellence.
Join a team where your contributions matter. As a Night Shift Representative, you will be the voice of our brand, ensuring our clients receive the support they need around the clock. We offer a competitive pay structure and a supportive culture designed for your success.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues efficiently while maintaining a positive and empathetic demeanor.
- Update customer records and resolve discrepancies in our database systems.
- Collaborate with cross-functional teams to escalate complex issues.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call centers, or retail is preferred.
- Must be flexible to work rotating night shifts (e.g., 10:00 PM – 7:00 AM).
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing proficiency.