Job Description
Join Our Exclusive Hiring Event for Night Shift Roles!
We are currently seeking motivated Customer Service Representatives to join our team in Orlando, FL. If you are looking for a stable career with great pay and flexible night shift schedules, this is the perfect opportunity for you. We are hosting a hiring event to connect directly with qualified candidates.
About the Role:
As a Customer Service Representative, you will be the first point of contact for our valued clients. You will handle inquiries, resolve issues, and ensure our customers have a positive experience with our brand.
What We Offer:
- Hourly Pay: $18.00 - $22.00
- Night Shift Availability (3rd Shift)
- Comprehensive Benefits Package (Medical, Dental, Vision)
- Paid Training & Career Advancement
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues with empathy and a focus on retention.
- Process orders, returns, and account updates accurately and efficiently.
- Document all customer interactions and transaction details in the CRM system.
- Stay updated on product knowledge, pricing, and company policies.
- Collaborate with team leads to identify process improvements and service gaps.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or a call center environment is a plus but not mandatory.
- Must be available to work night shifts, weekends, and holidays.
- Strong computer literacy and typing proficiency (35+ WPM).
- Excellent verbal and written communication skills.
- Ability to remain calm and professional when handling difficult situations.