Job Description
Join our exclusive hiring event for Customer Service Representatives seeking night shift opportunities in Dallas, TX and Ohio! NexCare Solutions is hiring dedicated professionals to deliver exceptional customer experiences while working flexible overnight hours. We offer competitive pay, comprehensive benefits, and career growth opportunities. Event Details: October 15th, 2023 | 6:00 PM - 9:00 PM | Dallas Tech Hub (123 Innovation Blvd, Dallas, TX 75247). Walk-ins welcome! Why Join Us? • Competitive hourly wages + bonuses • Paid training & certifications • Health, dental & vision insurance • 401(k) with company match • Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible overnight shifts (11 PM - 7 AM)
- Problem-solving mindset with attention to detail
- Basic knowledge of payment processing systems
- Reliable transportation to event location