Job Description
Launch your career in customer service with Boston Connect Solutions! We're immediately hiring enthusiastic individuals for our Boston call center – no experience required. Join our award-winning team where your growth matters. Enjoy competitive pay, comprehensive paid training, and a dynamic work environment in the heart of downtown Boston. Full benefits package included after 60 days!
As a key player in our customer experience team, you'll resolve inquiries with empathy and efficiency while building valuable professional skills. We invest in our people through career advancement paths and ongoing development programs. Ready to start immediately? Apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain call logs
- Meet/exceed performance metrics including CSAT scores and handle time
- Collaborate with support teams to resolve complex customer issues
- Participate in ongoing product training and process improvements
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Flexible schedule including evenings/weekends (rotating shifts)
- Must pass background check and drug screening
- Authorized to work in the United States