Job Description
Join our dynamic team at Customer Connect Solutions during our exclusive Night Shift Hiring Event! We're seeking passionate Customer Service Representatives to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Perfect for night owls who thrive in fast-paced settings!
Hiring Event Details:
📅 Date: October 28, 2023
⏰ Time: 6:00 PM - 9:00 PM
📍 Location: 250 E Shaw Ave, Fresno, CA 93710
🎁 On-the-spot interviews & same-day offers available!
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid training & career advancement
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM system with precision
- Meet/exceed quality and productivity metrics
- Collaborate with team to improve service processes
- Maintain professional composure under pressure
- Participate in ongoing training initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient in Microsoft Office & CRM tools
- Ability to work independently during night shifts
- Spanish bilingualism highly desirable
- Passion for helping customers succeed