Job Description
Join our exclusive hiring event for Night Shift Customer Service Representatives! ConnectSolutions Group is seeking dedicated professionals to deliver exceptional customer experiences for Fortune 500 clients. This role offers competitive pay, comprehensive benefits, and career growth opportunities. Our Milwaukee hub serves clients across Wisconsin and Illinois, making this your gateway to a rewarding career in customer service. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using CRM tools while maintaining service level agreements
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Maintain compliance with company policies and industry regulations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center environment
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication skills
- Ability to work independently in a fast-paced night shift environment
- Flexible availability including weekends and holidays as needed
- Passion for helping customers and representing brands positively