Job Description
Join our dynamic team as a Customer Service Representative at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional customer experiences during night shifts in Fresno. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Perfect for night owls seeking stability and advancement!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Proficiency with CRM software (e.g., Salesforce)
- Flexible schedule availability (evenings/nights)
- Positive attitude and customer-first mindset