Job Description
Join our award-winning team as a Night Shift Customer Service Representative! Global Solutions Inc. is hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences during evening hours. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while working alongside a supportive team dedicated to excellence.
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and live chats with professionalism
- Resolve billing, technical, and product inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet/exceed KPIs including CSAT scores, handle time, and first-contact resolution
- Participate in ongoing training to master new products and service protocols
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in call center or support environment
- Strong communication skills with clear phone presence and written proficiency
- Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask and manage competing priorities in fast-paced setting
- Flexibility to work rotating night shifts (10 PM - 6 AM) and weekends
- High school diploma or equivalent; associate degree preferred
- Problem-solving mindset with ability to remain calm under pressure
- Pass background check and pre-employment drug screening