Job Description
Are you looking for a night shift opportunity that fits your lifestyle? Apex Global Support Solutions is hosting a Hiring Event in Portland, OR, and we want YOU to join our elite team of Customer Service Representatives.
Join a dynamic, high-growth company where your voice matters. We are looking for energetic individuals who are ready to provide top-tier technical support and customer care to our clients. This is a fantastic opportunity for those seeking full-time hours, a competitive benefits package, and a schedule that works for you.
Why Choose Us?
- Night Shift Schedule: Enjoy your days free! (Typically 11:00 PM – 7:00 AM or 12:00 AM – 8:00 AM)
- Hiring Event: On-the-spot interviews and immediate start availability for the right candidates.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Tech Stack: Work with the latest tools and CRM software.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Responsibilities
- Resolve Inquiries: Provide exceptional customer service by answering incoming calls, emails, and live chat inquiries regarding technical issues and account support.
- Troubleshooting: Diagnose and resolve customer problems using established scripts and troubleshooting procedures.
- Documentation: Accurately record customer interactions, account changes, and issue resolutions in the CRM system.
- Process Adherence: Follow company policies and procedures to ensure compliance and quality standards.
- Escalation: Identify complex issues that cannot be resolved immediately and escalate them to the appropriate supervisor or technical team.
- Client Satisfaction: Go above and beyond to ensure every customer feels heard and valued.
Qualifications
- Experience: Previous customer service experience is preferred but not required; we provide comprehensive training.
- Availability: Must be available to work rotating night shifts (11 PM – 7 AM or 12 AM – 8 AM).
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Skills: Basic computer proficiency and typing speed of 35+ WPM.
- Reliability: Ability to work independently and maintain a high level of focus during night hours.
- Education: High school diploma or GED required.