Job Description
Join Our Team for an Exclusive Hiring Event!
Are you ready to start a rewarding career in customer service? Apex Solutions Group is currently hosting a Hiring Event for Night Shift Customer Service Representatives in Houston, TX. We are looking for motivated individuals to join our dynamic team and help us deliver exceptional support to our clients.
Whether you are an experienced professional or just starting out, we provide comprehensive training and a supportive environment to help you succeed.
Responsibilities
- Handle Customer Inquiries: Manage inbound and outbound calls and emails to resolve issues and answer questions.
- Problem Solving: Analyze customer needs and provide accurate solutions or escalate complex issues to management.
- Order Processing: Accurately process orders, returns, and exchanges while maintaining high data integrity.
- Documentation: Maintain detailed and accurate records of all customer interactions and transactions.
- Team Collaboration: Work closely with team leads and cross-functional departments to ensure seamless service delivery.
- Shift Adherence: Maintain punctuality and productivity standards during the night shift schedule.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Previous customer service experience is a plus but not required for entry-level roles.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Computer Skills: Basic computer proficiency and ability to navigate CRM software quickly.
- Availability: Must be available to work night shifts (e.g., 10 PM - 6 AM or 11 PM - 7 AM).
- Work Ethic: Reliable, self-motivated, and able to work independently with minimal supervision.