Job Description
Are you looking for a career path with stability and growth? Horizon Contact Center is currently hiring Customer Service Representatives for our Austin location. We offer a comprehensive Paid Training Program designed to set you up for success. This is an excellent opportunity for individuals looking to break into the industry with no prior experience required.
As a representative, you will handle high-volume client inquiries, provide top-tier support, and collaborate with a dynamic team. We value soft skills and attitude over technical experience, making this the perfect entry-level role for motivated individuals ready to launch their professional career.
Why Join Us?
- Competitive Pay: Starting salary of $16.00 - $20.00 per hour.
- Paid Training: Comprehensive on-the-job training with no upfront costs.
- Career Growth: Clear pathways to Senior Support and Management roles.
- Modern Environment: Collaborative culture with regular team building.
Responsibilities
- Manage high-volume incoming and outgoing calls and emails with a primary focus on customer satisfaction and retention.
- Utilize our CRM system to accurately document customer interactions and resolve issues efficiently.
- Assist clients with product information, billing inquiries, and troubleshooting steps.
- Stay updated on product knowledge and company policies through ongoing training sessions.
- Escalate complex issues to senior support staff or supervisors when necessary.
- Collaborate with team leads to meet daily and monthly performance metrics and quality standards.
- Maintain a professional demeanor and a positive attitude during high-pressure situations.
Qualifications
- No prior customer service experience required; we provide the training.
- High School Diploma or GED equivalent required.
- Basic computer proficiency and typing skills (25+ WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, remote, or hybrid environment.
- Reliable internet connection and a quiet workspace are essential.
- Must be eligible to work in the United States.