Job Description
Join Our Team Today – Immediate Start Available!
Are you looking for a rewarding career in customer service with a competitive pay rate and a flexible night shift schedule? Apex Support Solutions is currently hiring Customer Service Representatives in Cleveland, OH. Whether you are an experienced professional or looking for your first job, we offer training and growth opportunities.
Why Apply?
- Immediate Start: Don't wait – get hired this week!
- Night Shift Schedule: Swing shift (2 PM – 10 PM) or Graveyard (10 PM – 6 AM) available.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Benefits: Medical, Dental, Vision, and 401(k) options.
- Modern Environment: Work in a state-of-the-art facility in Cleveland.
We are looking for individuals who are reliable, empathetic, and eager to help customers resolve their issues efficiently.
Responsibilities
- Answer and process incoming customer inquiries via phone, email, and chat with a focus on the night shift schedule.
- Resolve customer complaints, issues, and questions in a professional and timely manner.
- Enter and update customer information accurately into the CRM database.
- Provide accurate product and service information to customers based on their needs.
- Collaborate with team leads to improve service quality and response times during the shift.
- Adhere to all company policies, scripts, and performance metrics.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred but not required for immediate starters.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Strong verbal communication skills and a friendly phone demeanor.
- Ability to work a rotating night shift, including weekends and holidays.
- Must be able to pass a background check and drug screening.