Job Description
We are currently seeking a dedicated and empathetic Customer Service Representative to join our high-performing team in Orlando, Florida. If you are looking for a stable career with a company that values its employees and offers immediate start opportunities, look no further. We pride ourselves on delivering exceptional support to our clients around the clock.
As a night shift representative, you will play a crucial role in maintaining our high standards of customer satisfaction. You will handle a diverse range of inquiries with patience and professionalism, ensuring every customer feels valued and heard.
Responsibilities
- Manage inbound and outbound customer calls and emails during the night shift.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Provide accurate product information and process orders or returns.
- Document all customer interactions and account details in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to the appropriate department.
Qualifications
- High school diploma or equivalent; some college preferred.
- Previous experience in customer service or call center operations is a plus.
- Excellent verbal and written communication skills.
- Ability to work night shifts (10:00 PM - 6:00 AM) on a full-time basis.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency with basic computer applications and CRM software.