Job Description
Are you a dedicated professional seeking an immediate start in a fast-paced environment? Apex Support Solutions is currently hiring Customer Service Representatives for our night shift team in New York. If you thrive in a supportive culture and want to make a difference for our clients, we want to hear from you.
As a Customer Service Representative on our night shift, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and empathy. This role offers a competitive hourly rate and the opportunity to work in a modern, collaborative setting.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with patience and professionalism.
- Resolve customer inquiries, complaints, and technical issues accurately and efficiently.
- Enter and update customer account information into the CRM system with high precision.
- Provide detailed product information and assist with order processing or returns.
- Identify and escalate complex issues to the appropriate team leads or supervisors.
- Adhere to all call scripts and quality assurance standards to ensure brand consistency.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, call center, or retail is preferred but not mandatory.
- Excellent verbal communication skills and a friendly, professional tone.
- Ability to type at least 40 words per minute.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Must be available to work rotating night shifts, including weekends and holidays.