Job Description
Join our award-winning customer service team and become the voice of excellence for Fortune 500 clients! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support experiences across New York and Ohio. This is your opportunity to join a rapidly growing tech company with industry-leading training and immediate career advancement paths. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Start your journey with us today!
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot product/service issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Maintain 95%+ performance metrics in quality assurance reviews
- Participate in continuous improvement initiatives for service protocols
- Adhere strictly to HIPAA/GDPR compliance standards
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to work independently in remote settings
- Flexibility to cover rotating night shifts (10 PM - 6 AM EST)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred