Job Description
Global Solutions Inc. is seeking a dynamic Customer Service Representative to join our 24/7 support team. This night shift role offers immediate start and the opportunity to deliver exceptional customer experiences while working in a collaborative, fast-paced environment. You'll be the voice of our brand, resolving inquiries and building loyalty through every interaction. We provide comprehensive training, competitive benefits, and career growth opportunities.
Join us and become part of a company that values your contribution and invests in your success. Night shift premiums apply!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case records
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in continuous training programs to enhance product knowledge and service skills
- Support cross-functional projects during off-peak hours
Qualifications
- 1+ years of customer service experience in high-volume contact center environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Ability to work independently during night shifts with minimal supervision
- Strong problem-solving skills and resilience under pressure
- High school diploma or equivalent; college degree preferred
- Availability to work flexible night schedule (11 PM - 7 AM EST)
- Basic technical troubleshooting knowledge