Job Description
We're seeking passionate individuals to join our award-winning customer service team for an immediate start on night shifts in Cleveland. As a Customer Service Representative, you'll be the first point of contact for our clients, delivering exceptional support that builds lasting relationships. If you thrive in dynamic environments and want to make an immediate impact, this role is for you.
Why Join Us? • Competitive pay + performance bonuses • Comprehensive training program • Career advancement opportunities • Modern, supportive team culture • Immediate start date available
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system and follow escalation protocols
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including call handling time and resolution rates
- Continuously update product knowledge to provide accurate information
- Support continuous improvement initiatives for service delivery
Qualifications
- Minimum 1 year customer service experience in call center or BPO environment
- Exceptional communication skills (verbal/written) with strong active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM)
- Problem-solving mindset with conflict resolution expertise
- High school diploma or equivalent; college degree preferred
- Flexibility to adapt to changing priorities and procedures