Job Description
Join our dynamic team at ConnectFirst Solutions and transform your career with immediate daily pay opportunities! We're seeking passionate Customer Service Representatives in Raleigh, NC to deliver exceptional experiences to our clients. Enjoy same-day pay, flexible scheduling, and a supportive environment where your growth is prioritized. No waiting for bi-weekly paychecks—earn daily while making a real impact!
Our competitive compensation package includes:
- Daily pay via PayActiv (no more waiting for checks)
- Comprehensive training and onboarding
- Health benefits and retirement plans after 90 days
- Performance-based bonuses and incentives
- Modern remote-first work environment
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools (Salesforce/Zendesk) within SLA targets
- Process orders, returns, and account modifications with 99% accuracy
- Document interactions and maintain detailed case notes in compliance protocols
- Collaborate with escalation teams to resolve complex issues
- Meet/exceed customer satisfaction (CSAT) and first-call resolution metrics
- Participate in daily huddles and performance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service/call center environment
- Type 40+ WPM with strong computer navigation skills
- Experience with CRM platforms (Salesforce/Zendesk)
- Exceptional active listening and conflict resolution abilities
- Ability to work rotating shifts (including weekends)
- Reliable high-speed internet and quiet home office space
- Background check and drug screen required for clearance