Job Description
Join our dynamic customer service team in Raleigh, NC and become the voice of excellence for our global clients! We're seeking passionate night shift representatives to deliver exceptional support while our customers sleep. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities in a cutting-edge environment.
Why Choose Us?
- Immediate start available
- Comprehensive training program
- Health/dental/vision benefits
- Tuition reimbursement
- Modern remote-friendly hybrid schedule
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Maintain service quality metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
- Adhere to data security protocols
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM tools (e.g., Salesforce, Zendesk)
- Ability to work independently during night shifts
- High school diploma or equivalent
- Reliable transportation to hybrid office location
- Typing speed of 40+ WPM