Job Description
Are you a dedicated problem solver looking for a rewarding career in customer service? Apex Support Solutions is currently seeking a reliable Customer Service Representative (Night Shift) to join our dynamic team in Long Beach, California.
We offer a comprehensive paid training program for all new hires, ensuring you have the tools and knowledge to succeed from day one. If you thrive in a fast-paced environment and want to work during the evening hours, this is your opportunity to grow with a leading industry player.
Why Join Us?
- Competitive Pay: $18 - $22 per hour depending on experience.
- Paid Training: No prior experience needed; we train you.
- Night Shift Benefits: Shift differential incentives available.
- Modern Work Environment: State-of-the-art facilities in Long Beach.
Apply today to start your journey with us!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during night shift hours.
- Resolve customer issues efficiently while maintaining a professional and empathetic demeanor.
- Accurately document all interactions and customer feedback in our CRM system.
- Collaborate with team leads and other departments to escalate complex issues.
- Ensure adherence to all company policies and quality assurance standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a night shift team.
- Basic computer proficiency and typing skills.
- Strong problem-solving abilities and patience.
- Reliable transportation is a must.