Job Description
Join our award-winning customer service team in Los Angeles and become the voice of our brand! We're seeking passionate Night Shift Customer Service Representatives to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate start opportunities. If you thrive in fast-paced settings and value making a real difference, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Maintain accurate customer records in our CRM system
- Collaborate with team members to escalate complex issues effectively
- Meet/exceed performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work independently in a night shift environment
- Proficiency with CRM software and basic MS Office tools
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual skills highly desirable