Job Description
Are you looking for a rewarding career with flexible hours?
We are currently seeking a dedicated Customer Service Representative to join our growing team in New Orleans, Louisiana. If you are a night owl who thrives in a supportive environment, this is the perfect opportunity for you.
We offer comprehensive paid training to ensure you have all the tools necessary to succeed. Join us and become part of a company that values your contribution and invests in your future.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email during night shifts.
- Resolve customer issues and complaints with empathy and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and account information in the CRM system.
- Collaborate with the team to improve service standards and customer satisfaction.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus but not required (Paid Training provided).
- Must be available to work night shifts (e.g., 9:00 PM - 6:00 AM).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to remain calm and patient in high-pressure situations.