Job Description
Join our dynamic team in Dallas as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals with exceptional communication skills to deliver outstanding support to our valued local clients. This is an immediate-start opportunity offering competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Dallas. If you thrive in fast-paced settings and take pride in resolving customer needs, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with local customers
- Resolve inquiries, complaints, and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with internal teams to escalate complex issues and ensure seamless resolutions
- Meet/exceed performance metrics including response times and customer satisfaction scores
- Proactively identify opportunities to enhance customer experience and service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local/regional markets
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English and Spanish (bilingual a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends as needed
- Valid Texas driver's license (for occasional local client visits)